Consistent with Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990 (ADA), the County has designated an individual as the County's Title VI/ADA Coordinator. The Coordinator is responsible for accepting complaints of discrimination on the basis of disability in the provision of services, activities, programs, or benefits provided by the County. Complaints shall be submitted in writing within the following time frames:
Title VI: No later than 180 days from the date of the alleged discrimination
ADA: No later than 60 days from the date of the alleged discrimination
Complaints shall include the name, address, and phone number of the complainant, along with the location, date and description of the problem. Complaints shall be processed in accordance with the applicable law.
This process does not apply to complaints relating to employment by the Lake County Board of County Commissioners. Other procedures are available for these types of complaints.
To file a complaint, complete the form below, or contact:
Text to Telephone (TTY)
The Lake County Board of County Commissioners offers TTY services which allow people in the deaf community who have a compatible Text to Telephone (TTY) or a Telephone Device for the Deaf (TDD) to communicate with County personnel.
Users of the system can call (352) 253-1840 and a welcome message will display, followed by a prompt asking “How can we help?” The system lets those that are deaf, hard of hearing, or speech-impaired leave a text message on a phone mailbox with their questions or comments. The message is then received by the County’s Telecommunications Division through a TTY reading device that displays the text message, which subsequently is routed to the proper department for handling. The same TTY device enables County personnel to send a response back or correspond live with the original caller.