Community Services - Lake County Connection

Rider's Guide Audio Version

The Rider's Guide is designed to help passengers understand Lake County's paratransit service, which operates under the name of Lake County Connection. The audio version of the guide provides riders with a wealth of information about the policies and procedures that will help riders use the service with the greatest amount of ease.

Lake County Rider's Guide - Audio Version by Chapter:

Introduction - Table of Contents
Chapter 1 - Overview
Chapter 2 - Customer Service
Chapter 3 - Eligibility & Operations Hours
Chapter 4 - Making a Reservation
Chapter 5 - Estimated Pick-up Times
Chapter 6 - Will Call
Chapter 7 - Fares
Chapter 8 - No Shows & Tardiness
Chapter 9 - Suspension From Services
Chapter 10 - Safety Tips & Customer Responsibilities
Chapter 11 - Drivers
Chapter 12 - Other Considerations

Download the entire audio version of the Rider's Guide:

Rider's Guide - Chapters 1 - 12 (30 minutes)

For more information about Lake County Connection, or to request a copy of the Rider's Guide audio recording on CD, call Lake County Connection: (352) 326-2278.