Since Lake County Connection is a limited ride program, reservations are taken on a first-come, first-serve basis. Customers need to make reservations at least 48 hours prior to the date service is needed. Trips are prioritized based on the following needs:
- Critical care
- Other medical
To make a reservation, call the Customer Call Center at (352) 326-2278 [Florida Relay voice: (800) 955-5770; TTY: (800) 955-8771].
- Customers may schedule trips from 2 to 14 days in advance.
- Customers may schedule up to three round trips with one phone call.
- Customers will be limited to no more than three round trips in a given day.
- There is a minimum one hour stay for all appointments.
For more information about making reservations with Lake County Connection, download the Rider’s Guide.