July 2009

• Telecommunications has added the AG Center to the NEC 4 digit dial network, now when trying to reach the AG Center you can call them by dialing their ext number.

June 2009

• The new Constitutional Officers building is now up and functional and can be reached by dialing 4 digits, this includes the Tax Collector and the Property Appraiser.

April 2009

• Telecommunications adds the Animal Services location to the NEC 4 digit dial network. So when trying to reach the Animal Services location look up the employees name in the intranet phone directory and give them a call by dialing 4 digits.

July 2008

• Lake County updates the TTY/TDD services to allow for an automated phone service for the deaf. The new number is (352) 253-1840 and allows callers to leave a message.
  
  
• A new easy-to-use phone directory is unveiled on the Board of County Commissioners’ intranet.

June 2008

Lake County installs a new voicemail-server platform that offers better performance and faster access to messages. The server also features several tools to help manage mailboxes and messages.

• The Desktop Phone Manager allows users to make voicemail box changes without having to pick up the phone. To make changes, open the program and log into a mailbox. Users can make changes to voicemail notification, message forwarding, out-of-office messages and other options. Telecommunications staff can install the program on a user’s computer to allow this feature.
  
  
• Web Phone Manager is the same as Desktop Phone Manager, but with added features and is also available from home. By adding a unified messaging license, users are able to get voicemails via the Web Phone Manager interface. There is no software to install.
  
  
• Text to Speech is a feature that gives the voicemail server access to e-mails and will read them aloud to a user. This feature is currently only working with the BCC e-mails.

Currently Telecommunications is running dual service between the old voicemail platform and the new platform.