Listed below are user guides for County-provided telephones and online tutorials for the voicemail system.
The Telecommunications Division encourages users to use these guides and give the Division feedback on how services can be improved by calling (352) 343-9897.
Telecom Employee Phone Responsibility
This user guide explains what an employee can and cannot do with telephones. Telecommunications encourages employees to download this guide and keep it as a reference.
How to work a single line phone
This user guide will help all single-line phone users.
NEC Multi line Digital
NEC has two types of phones that are considered digital phones. The “Series E” phones come in both eight- and 16-button models. The eight-button model has two rows each with four buttons across. The 16-button model has four rows with four buttons per row. The “Series I” phones also come in eight- and 16-button models. Instead of rows of four buttons, Series I has eight buttons per row.
Choose the link below that best describes your phone or click on one of the pictures:
Norstar Key System
In the County, there are 26 phone systems and 16 of them are the Norstar Key System. The Norstar system is a little different compared to the NEC phones. Users of the Norstar system have two basic phone models that work the same.
Voicemail
The County uses the centralized voicemail system of CallXpress.
Conference Calls
For the NEC phone system with four-digit dialing, employees have the ability to make a conference call with up to eight people.
VX Tracker
This user guide explains how supervisors, managers and department directors login, can review all calls made by a department or individual and how to access various reports. To request a copy of the user guide, please contact Telecommunications.
Digital Court Recorder Recording and Playback
Below are the links to the Digital Court Recorder recording and playback applications.
The DCR 1 or just DCR is the laptop recording and all related user guides are called DCR.
The DCR 2 is the recording system located in the Board Chambers.
DCR Recording
DCR Playback (This includes how to burn a CD)
DCR 2 Recording
DCR 2 Playback (This includes how to burn a CD)
Liberty Player Troubleshooting |
You are here: Home
