A. Voice over Internet Protocol (VoIP) is a phone service that instead of typical telephone lines uses data lines commonly utilized by Internet providers and cable companies. Typically people use VoIP phones over standard phones because long distance calls are cheaper.

A. Lake County Public Safety Department officials are urging residents who are considering purchasing a VoIP or any telephone service to ask the provider how or if it handles 911 emergency calls and if there are separate charges for the service. While officials are not discouraging people from using VoIP or any new providers/services, it is imperative they understand some systems may have 911 call limitations, or worse yet, no 911 service at all.

A. Once a building permit is issued, a letter will be sent out to the property owner automatically with the new address, or an address can be obtained by contacting Lake County Planning and Community Design Division at (352) 343-9647 or visiting their office at 315 W. Main St., Tavares.

9-1-1 coordinates with Lake County Planning Design, Geographic Information Services, and the Property Appraiser's Office to assign street ranges necessary for the 9-1-1 callers address. For additional addressing information, visit Lake County Information Technology/Geographic Information Services/Addressing.

A. Communications Technologies will issue a "temporary" address until the time a property owner is issued the permit for a residence or commercial structure.

A. Communications Technologies will assist in providing Lake County citizens the avenue and contact for formal complaints. Under current legislation, beginning July 1, 2009, the Florida Department of Agriculture and Consumer Services has the sole authority to respond to all cable and video service customer complaints.

If you have a complaint or unresolved issue concerning your cable service and wish to file a complain with the Department of Agriculture and Consumer Services or call 800-435-7352 or 850-488-2221.

A. The call will be answered by the closest "Public Safety Answering Point" to the cell tower receiving the call anywhere wireless Emergency 911 service is operational.