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Lake County BCC
315 West Main St.
P.O. Box 7800
Tavares, Florida 32778

 User Guides
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Listed below are user guides for County-provided telephones and online tutorials for the voicemail system.

The Technical Services Division encourages users to use these guides and give the Division feedback on how services can be improved by calling (352) 343-9897.

Cell Phone Webmail Setup Guide
This user guide explains how County employees can connect personal cell phone to the County's e-mail system through webmail.

Technical Services Employee Phone Responsibility
This user guide explains what an employee can and cannot do with telephones. Technical Services encourages employees to download this guide and keep it as a reference.

How to work a single line phone
This user guide will help all single-line phone users.

NEC Multi line Digital
NEC has three types of phones that are considered digital phones. The "Series E", "Series I", and the "Series DT – 12 button" phones come in 8, 12, and 16-button models. Choose the phone below that looks closest to your model phone.

Choose the link below that best describes your phone or click on one of the pictures:
NEC E Series NEC I Series Norstar Series
NEC 'E' Series 8 or 16 button NEC 'I" Series 8 or 16 button NEC 'DT' Series 12 button

ADTRAN Desk Multi-line Phones & Voice Mail
The ADTRAN VoIP SIP phone is a six button phone and the voice mail system used with Adtran is different and requires a different user guide, choose from the choices below to get a phone user guide and/or a voice mail user guide

NEC E Series

NEC I Series

Adtran VM Screen Shot

Norstar Key System
In the County, there are 26 phone systems and 16 of them are the Norstar Key System. The Norstar system is a little different compared to the NEC phones. Users of the Norstar system have two basic phone models that work the same.

The County uses the centralized voicemail system of CallXpress.

Conference Calls
For the NEC phone system with four-digit dialing, employees have the ability to make a conference call with up to eight people.

VX Tracker
This user guide explains how supervisors, managers and department directors login, can review all calls made by a department or individual and how to access various reports. To request a copy of the user guide, please contact Technical Services.

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