For immediate release - March 7, 2005
TAVARES — Wading through the government sea of foreign acronyms and layers of red tape can induce a headache for any concerned citizen. A new feature launching today on the Lake County Government Web site (www.lakecountyfl.gov) aims to eliminate the government runaround and get citizen questions and comments directed to the proper department immediately.
The Lake County Citizen Action Request Line (CARL) is powered by a software program known as “A Better Place.” The civic tracker program allows for a Web user to log an online concern, request or suggestion based on a comprehensive list of categories.
For example, instead of a citizen trying to figure out who the proper person in the Department of Public Works responds to potholes, the online user can select “potholes” from the list of 100 categories and enter a service request regarding a pothole in their neighborhood. The request is then routed to the correct individual or section in a department without any intermediaries.
In addition, the request also acts as a work order. Each request is assigned a tracking number so the citizen can routinely log on and check the status of the request. Supervisors monitor citizen requests and employee responses through a database of logged reports.
County Manager Bill Neron said it is his desire that citizens will hear back from a County representative within one to two working days after logging a CARL request. Neron himself will take a greater role in customer service as he plans to personally respond to some of the CARL requests or suggestions.
“This will further enable our County to respond quickly and efficiently to the needs of the community,” he said. “CARL will help maintain and enhance the service standards of quality we want for Lake County Government.”
To view CARL, log on to www.lakecountyfl.gov/CARL.
Office: (352) 343-9609; Cell: (352) 455-0445