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Lake County BCC
315 West Main St.
P.O. Box 7800
Tavares, Florida 32778

 News Release

Lake County receives award for emergency medical dispatch center

RELEASE DATE: January 27, 2021

Tavares – Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Emergency Medical Dispatch Center of Excellence.

The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for a period of three years. It represents a significant achievement and reflects the commitment of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To receive this re-accreditation, an organization must show clear evidence of compliance and satisfy the guidelines of the Twenty Points of Accreditation, a globally recognized set of best practices outlined by
the IAED.

The IAED is the standard for excellence in emergency dispatching, and ensures that dispatching is safe, fast, effective, and as up to date as possible. The organization researches, produces and maintains standards for medical, fire and other dispatch types, including police and nurse triage.

Lake County and the Office of Public Safety Support originally received accreditation in 2009 and continues to maintain compliance. The Office of Public Safety Support provides dispatch services for Lake County Fire Rescue and Lake County EMS as well as all local Fire Departments in Lake County.

For more information, contact the Office of Public Safety Support at (352) 343-9458.


Lake County media contact:
Samantha Shylkofski
Lead Public Information Officer
Office: 352-343-9603; Cell: 352-455-0445
[email protected]

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