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General Information
Lake County BCC
315 West Main St.
P.O. Box 7800
Tavares, Florida 32778


 Job Details
Telecommunicator
Posting Number: 20-10-21-2478
Pay Grade: 172
Minimum Salary: $13.83/hour
Public Safety Support
Closing Date: Open Until Filled

Job Summary:
Answers and processes telephone and other requests for emergency assistance in keeping with critical time parameters. Obtains basic information from caller and from ANI /ALI and 911 system screens; enters all relevant information received accurately into CAD system.

Pre-Employment Physical Exam and Drug test required.

As a condition of employment for the above positions, you are subject to the following requirements:

Employees are required to be able to work any weekday, weekend, night, or holiday. Employees must be willing to work on rotating shifts, to serve on-call status, to attend mandatory meetings and to be subject to hold-over or call-back on short notice.

Employees are required to have their calls monitored and recorded.

Employees may be required to remain on duty until relief is obtained even in the event of illness or family emergency.

This position may be required to assist with emergency support functions in the event of declared emergency and/or any other emergency duties as assigned.

Employees are required to be subject to a lock down during natural and manmade disasters, while family members are elsewhere, for the duration of the emergency.

Within twelve (12) months of hire, this position requires three (3) certifications in addition to Basic Life Support CPR; Advanced Emergency Medical Dispatch and Emergency Fire Dispatch through the International Academies of Emergency Dispatch and Public Safety Telecommunicator through the State of Florida Department of Health.

-Starting salary commensurate to the number of certifications held by the applicant.

- Starting Pay: $13.83*

- Completion or holds 1 certification: $14.63

- Completion or holds 2 certifications: $15.43

- Completion or holds 3 certifications: $16.23


Minimum Qualifications:
High school graduate or equivalent. Ability to type at least 35 words per minute with skill in typing/keyboarding and in using 10 key keypad, ability to operate the telecommunications phone and two-way radio systems. Ability to use TTY/TDD system, ability to use EMD/EFD system, ability to use CAD system. Ability to communicate effectively verbally and in writing. Ability to transcribe verbal information and provide verbal instructions by telephone and radio, ability to deal calmly and tactfully with callers, ability to read a map and locate vehicles and locations on the map.

Lake County is committed to maintaining a workplace that is free from the presence and effects of drugs and/or alcohol, providing the highest level of service to its citizens, and minimizing the risk of accidents and injuries. As a term and condition of employment, employees may not use drugs/alcohol that impair performance or are illegal on or off the job. The County conducts drug and/or alcohol tests for the following reasons: reasonable suspicion, post-accident, fitness for duty, and follow-up for the employee assistance program. Safety sensitive and high-risk positions are also subject to pre-employment and random drug/alcohol tests.

Full time employees are offered a competitive benefit package including paid holidays, annual and sick leave, retirement, health, dental and other benefits.


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