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 Lake@Work Newsletter
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Telephone Etiquette Tips
Posted: November 24, 2010

Remembering to use proper telephone etiquette, whether answering the phone or making phone calls, leaves callers with a favorable impression of you, your department, and Lake County in general.

One important aspect of proper telephone etiquette is remembering to record an out-of-office message when you will be away from your desk for an extended period (more than 24 working hours).

Here’s an sample:

Hello, this is (NAME). I’m sorry I am unable to answer your telephone call. I am on leave from (DATE) until (DATE) and will not be checking my voice mailbox. If you require assistance in my absence please contact (TELEPHONE NUMBER). Thank you. (19 seconds)

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