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Need to Give Feedback?
Posted: January 01, 2007

Have you ever given feedback to someoneand found the end result to be unproductive?

This can happen when the person who you are trying to help becomes defensive and tunes you out, without hearing your intended message. If you have had this experience, then you know that giving feedback is diffi cult, especially in the workplace. The aim of useful feedback is for the employee to listen and accept the feedback, so that growth and development can take place. Your goal as a supervisor is to deliver the feedback without demoralizing the employee.

Here are some ways to make your feedback valuable:

  • Be specific when you describe the situation and behavior. (Mentally take any personal aspects out of the situation.)
  • Tell the employee what effect this has had on you.
  • Once you give your feedback, then be quiet and give it some time to sink in.
  • Stay away from blaming words, and frame your feedback in “I” statements rather than “you” statements.

Source: Sloan R. Weitzel, Feedback That Works: How to Build and Deliver your Message

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