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 Lake@Work Newsletter
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Manage Your Team's Knowledge
Posted: April 01, 2008

Managers, here’s how to make "knowledge management" a part of your work routine.

As you know, your department risks losing important and essential  information every time a staff member moves to another position, department or organization.

Here’s a great low-tech way to prevent the loss of knowledge:
In weekly or monthly meetings, ask everyone in the group to share a recent workplace experience (e.g., a success, a surprise, a failure, or an error). Then ask them what they learned from the situation, and what they might do differently as a result. Let people ask questions and share their own solutions. The discussions will draw your team closer together and the resulting informal “training” will pay off in productivity.

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