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As the Regulatory authority for Lake County cable franchise agreements, Office of Public Safety Support:
  • Ensures compliance among Lake County, the cable companies, and the Federal Communications Commission laws, rules, mandates and contracts;
  • Provides assistance to Lake County cable customers for their respective cable companies; and
  • Stays abreast of cable operations and regulations.

For assistance with requests or to follow-up on complaints regarding cable services, call 352-253-1818 or e-mail Greg Holcomb at gholcomb@lakecountyfl.gov and/or Jessica Willis at jmwillis@lakecountyfl.gov.

NOTICE: Beginning July 1, 2009 the Florida Department of Agriculture and Consumer Services has the sole authority to respond to all cable and video service customer complaints.
If you have an unresolved issue concerning your cable service and wish to file a complaint with the Department of Agriculture and Consumer Services select the link below or call 800-435-7352 or 810-410-3800.

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
Terry Lee Rhodes Building
2005 Apalachee Parkway
Tallahassee, FL 32399-6500
http://www.800helpfla.com
On-line Consumer Complaint Form

Federal Communications Commission (FCC)
Cable Services Bureau
2033 M St., Northwest
Washington, DC 20554
202-416-0856
http://www.fcc.gov/mb

For more information about cable, visit the link below and Click “C” and find “Cable Service”:
Federal and State Cable Service information
http://csapp.800helpfla.com/CSPublicApp/AZGuide/AZGuideSearch.aspx

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